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  • Home
  • eLearning
    • ServiceSkills eLearning Platform
    • Learning Management System Courses
  • DVD Training
    • Telephone Doctor Customer Service Series
  • Keynotes / Workshops
    • Keynote Presentations
    • On-Site Workshops
  • Blog
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10

Killer Words of Customer Service

Aug 29, 2013

by Nancy Friedman, the Telephone Doctor Are You Driving Your Customers Away? A recent Telephone Doctor survey revealed these common sayings to be Killer Words of Customer Service.  These Killer Words will distract your customers and potential customers away from the real point of your conversation.  So best we eliminate them from our routine.  It’s […]

11

Customer Service Challenges: Working at a Call Center

Mar 1, 2012

Identify and Discuss Common Customer Service Challenges Perfect for ALL customer contact employees. Eight wrong-way vignettes put your class in charge of determining what went wrong and how each customer interaction should have been handled. This program features vignettes with really irate callers, rambling customers, sexual harassment by a caller, knowing when to escalate upset […]

12

Customer Service Challenges: MORE Call Center Difficulties

Mar 1, 2012

Eight More Common Customer Service Challenges Eight MORE wrong way vignettes put your class in charge of determining what went wrong and how each customer interface should have been handled. Scenes include dealing with elderly customers, cell phone callers, condescending callers, callers under the influence, clients who misuse products, threatening callers and much more. Perfect […]

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