Resources and Articles

Stay up-to-date with the latest news on customer service strategies and trends. 

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Behavior-based Interviewing

A Question of Evidence: The Behavior-Based Interview It’s a fact. Some candidates shine at the interview but don’t work out on the job. Interviewers can easily be impressed by a...
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How To Handle The Irate Customer

by Nancy Friedman When you or a team member face a challenging customer complaint, often times, that complaint is more about validating the customer’s emotions than the actual problem. Angry...
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