Resources and Articles

Stay up-to-date with the latest news on customer service strategies and trends. 

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Coaching Questions

Coaching: The Power of Questions Coaching is a large and complex subject. But at its heart lies effective questioning skills. This program provides your managers with practical illustrations of how...
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Setting Personal Development Goals

A.I.M. for Development: Setting Personal Development Objectives that Work Are your annual reviews and development meetings as effective as they should be? Too often, personal development plans can be regarded...
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Ethics in the Workplace

Canine Conduct Was it all just a dream? Joe comes to realize that some of the ethical shortcuts he’s been taking around the office could come back to haunt him....
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Are Negotiation Skills a Lost Art?

by Nancy Friedman the Telephone Doctor If you ever trained a puppy, you learned how to negotiate. “SIT!” “Good boy.” “Here’s a treat.” That’s negotiation. We negotiate with our KIDS...
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What To Say When DVD Series

Team Building, Conflict Resolution & Mentoring What To Say When Workplace Communication Training DVD Series Problems with workplace communication will lead to low productivity, high stress and stalemate between co-workers....
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Customer Loyalty Training Package

This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider! Get The Works! and equip your organization with the...
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Communication Skills eLearning

How about a free demo code to experience ServiceSkills yourself? ServiceSkills empowers your team with the tools to master these communication concepts: 4 steps to handle & diffuse angry, upset and...
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