About Telephone Doctor®
Customer Service Training
How It Started
It began with a phone call. Nancy Friedman called her insurance agent and said, “Cancel all my policies.” She’d had enough of the poor service from his staff
Normally, that would have been the end of it. Instead, the agent invited Nancy to teach his team how to improve their telephone skills.
Nancy combined the service techniques she’d developed at an earlier business with the presentation skills she’d honed through a background in professional theatre. The program worked. Word spread. Fortune 500 corporations started calling, and Telephone Doctor was born.
300
eLearning Modules
EnterTraining® presentation style
Using a trademarked presentation style known as EnterTraining®, Nancy began delivering workshops to corporations and associations across North America. A local TV producer helped create a short training video featuring these techniques—and that video became the foundation for what eventually grew into over 300 video-based eLearning training courses.
Where We Are Today
Today, Telephone Doctor® and ServiceSkills are both respected names in corporate learning. Together, they’ve helped more than 30,000 organizations improve customer satisfaction scores for their customer service reps, help desk staff, call center agents, tech support teams, and other customer-facing employees.
The complete Telephone Doctor training library—fully updated and expanded—is now available exclusively through ServiceSkills.
Helped
30,000+
organizations
Continue the Legacy with Your Team
The techniques that built Telephone Doctor’s reputation are now part of a complete soft skills platform. Access updated courses, expanded content, and tools to manage training across your organization.