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  • Home
  • eLearning
    • ServiceSkills eLearning Platform
    • Learning Management System Courses
  • DVD Training
    • Telephone Doctor Customer Service Series
  • Keynotes / Workshops
    • Keynote Presentations
    • On-Site Workshops
  • Blog
  • About
  • Contact Us

Online Customer Service Training

America’s Premier Customer Service Training Platform

The ServiceSkills system delivers proven techniques to help your team navigate challenging customer service and peer communication situations. This online system includes all the tools necessary to raise your organization’s customer service levels and Net Promoter Score (NPS).

Available as a hosted solution or as Learning Management System courses for your LMS, topics cover the full spectrum of customer service, client retention, customer success, employee relations, team building, email etiquette, conflict resolution, respectful workplace and coaching topics. This all-inclusive solution features video lessons, quizzes, answer feedback, key point reminders and certificates of completion. A robust administrative management system empowers managers with the ability to monitor performance, recognize gaps and track progress. Request a demo code.

ServiceSkills.com features eLearning access to hundreds of performance-enhancing training modules in these 15 best-selling series:

  • Telephone Doctor® Customer Service Series
  • Service Matters℠ Roundtable Series
  • ServiceSims℠ Challenge Series
  • Email Matters℠ The Art of Better Service
  • Basic Selling Skills from A-Z℠
  • 8 Keys To A More Respectful Workplace℠
  • WACTEO℠ Internal Customer Service
  • That’s Just Rude℠ Exploring the Rudeness Matrix
  • Generations@Work℠ Leveraging the Potential of Millennials
  • How To Be A Terrible Team Member℠
  • What To Say When℠ Team Building Series
  • What To Say When℠ Conflict Resolution Series
  • What To Say When℠ Mentoring Series
  • Newmarket Learning℠ Leadership Series
  • Houndville℠ Animated Workplace Series

Learn why over 30,000 organizations depend on these techniques to empower their Customer Service Staff, CSRs, Call Center Agents, Technical Support Team, Admin Support & Help Desk Employees with the skills to succeed. Request a demo code.

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CUSTOMER SERVICE TRAINING EXPERTS:

Contact Info:

  • Telephone Doctor, Inc.
  • 800.882.9911
  • info@telephonedoctor.com

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