KILLER WORDS OF CUSTOMER SERVICE
You’ve probably heard the saying, “Life is a series of roles.” What does that mean exactly? It means we act...
You’ve probably heard the saying, “Life is a series of roles.” What does that mean exactly? It means we act...
Do you remember the old adage, “Actions speak louder than words”? That saying rings true, because it is. What we...
When you take the “friendly” out of Business Friendly, the only thing you have left is business – business as usual....
Open-ended and Closed-ended Questions “The key to wisdom is knowing all the right questions.” —John A. Simone, Sr., Writer We...
Writing is part of almost everyone’s work day. It’s a task that is harder for some and easier for others,...
Irate, rude, unhappy and sometimes abrasive customers can drain you emotionally. Do any of these challenging customer interactions sound familiar?...
Wasting time online is one of the primary ways workers can drain productivity from your team. Some employees kill time...
Effective teamwork is critically important for excelling in a highly competitive marketplace. Dysfunctional teams are bad for business. Not getting...
“The customer is always right” is an instructive saying that directs those dealing with the public to make customer satisfaction one...
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