Proactive Customer Service
Everyone aims to deliver proactive customer service. Whether you refer to it as cross-selling, up-selling, suggestive selling, or – as...
10 Great Customer Service Reminders
Are you a customer? The answer is obvious, but you might not think about yourself and your colleagues as each...
How Effective Communication Skills Improve Bottom Line Results
The following is an excerpt from our RIO of Soft Skills White Paper. If you want to read the entire...
60 Second Service Lesson℠ | The Value of Tie-Downs
As we interact with customers, it’s important to build an atmosphere of agreement. One effective way to do this is...
Soft Question Selling
Introduction Since the inception of business, customer service has fallen into three categories: passive, average and proactive. Passive and average...
Email Matters: The Art of Better Service
Email communication is a fundamental component of everyday business. Email is ubiquitous and we easily forget that it has only...
KILLER WORDS OF CUSTOMER SERVICE
You’ve probably heard the saying, “Life is a series of roles.” What does that mean exactly? It means we act...
Great Customer Service Starts with You
Do you remember the old adage, “Actions speak louder than words”? That saying rings true, because it is. What we...
How to Be Business Friendly
When you take the “friendly” out of Business Friendly, the only thing you have left is business – business as usual....