Telephone Doctor, Author at Telephone Doctor - Page 10 of 11

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Telephone Doctor has contributed 95 entries to our website, so far.

Using Competencies Successfully

Using Competencies Successfully: Communicating the Way We Want People to Work How well do the people in your organization know...

Service Mentality

The Service Mentality DVD Training Course Why is it that some people seem like ‘naturals’ when it comes to providing...

Listening Skills

Listening Skills DVD Training Course Listening is a critical component when determining the needs of your customer. Doesn’t everyone listen?...

Questioning Techniques

Questioning Skills DVD Training Course Proper questioning techniques are key when gaining needed information from a caller or customer. High...

Five Forbidden Phrases® of Customer Service

Five Forbidden Phrases® of Customer Service DVD Training Course Our all time best seller! Don’t tell customers what you can’t do,...

Six Cardinal Rules of Customer Service

Six Cardinal Rules of Customer Service DVD Training Course Learners will be introduced to the men and women responsible for...

Proactive Customer Service

Proactive Customer Service DVD Training Course There are basically three levels of service in the world. Do your customer contact...

Essential Telephone Skills

Essential Telephone Skills DVD Training Course Addresses ten simple yet crucial skills which form the very foundation for delivering exceptional...

Six Steps to Service Recovery

Service Recovery DVD Training Course Offering great service is usually easy when things are going well. But you don’t learn...

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Give your team the tools to master these communication concepts:

4 steps to handle & defuse angry, upset and irate customers
Recognize & capture cross-selling opportunities
How to compose an effective customer service email
Business communication for phone, email, face-to-face & chat
How the power of attitude helps resolve challenging situations
Essential office etiquette & workplace manners strategies
Effectively managing differences between the generations
Replacing Five Forbidden Phrases® w/ Positive Alternatives
Best practices for email subject lines and address fields
Handling ethical dilemmas the moment they appear
The six cardinal rules of customer retention and loyalty
The importance of delivering Business Friendly℠ service
How to respect & communicate effectively with co-workers
Contrasts between passive, average & proactive service
6 ways to improve listening skills and deliver better service
The personal philosophies of six service superstars
How service after the sale builds customers for life
When to use open-ended, closed-ended, probing & echo questions
Deploying the Power of You during interviews & appraisals
Why bringing an ‘observable level of enthusiasm’ is so important
The distinction between features and benefits
To be truly sensitive and empathetic to customer needs
Management skills to better lead, coach and mentor others
How to conduct more effective & engaging meetings
Avoiding weak, wimpy words in business communication
The relationship between internal & external customer service
plus hundreds more skills, strategies & techniques!

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