Six Steps to Service Recovery
Service Recovery DVD Training Course
Offering great service is usually easy when things are going well. But you don’t learn about an organization’s service character until something goes wrong. In today’s competitive service environment merely correcting the problem isn’t always enough. Many situations require Service Recovery. Service Recovery is a specific set of actions which customer-oriented organizations take whenever there’s a disappointment for the customer. This individual DVD-based course is $495 and includes online access to a Leader’s Guide, Participant Workbook, PowerPoint and Observation Checklist. Running time is 20 minutes.
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