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  • Home
  • eLearning
    • ServiceSkills eLearning Platform
    • Learning Management System Courses
  • DVD Training
    • Telephone Doctor Customer Service Series
  • Keynotes / Workshops
    • Keynote Presentations
    • On-Site Workshops
  • Blog
  • About
  • Contact Us

Six Steps to Service Recovery

Service Recovery DVD Training Course

Offering great service is usually easy when things are going well.  But you don’t learn about an organization’s service character until something goes wrong. In today’s competitive service environment merely correcting the problem isn’t always enough. Many situations require Service Recovery. Service Recovery is a specific set of actions which customer-oriented organizations take whenever there’s a disappointment for the customer.  This individual DVD-based course is $495 and includes online access to a Leader’s Guide, Participant Workbook, PowerPoint and Observation Checklist. Running time is 20 minutes.

Save nearly 50% by ordering the Complete 12 DVD Telephone Doctor Customer Service Library for only $2,990.

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