Service Recovery DVD Training Course Offering great service is usually easy when things are going well. But you don’t learn about an organization’s service character until something goes wrong. In today’s competitive service environment merely correcting the problem isn’t always enough. Many situations require Service Recovery. Service Recovery is a specific set of actions which […]
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An Attitude for Service DVD Training Course This powerful program helps viewers understand that a great attitude isn’t something that magically happens. Rather, it’s a choice which people make in advance about how they’re going to deal with life’s events. Key points include choosing your attitude in advance, visualizing success and resisting negative influences. This individual […]
Business Friendly Customer Service DVD Training Course This course helps customer relationship professionals to become more Business Friendly. Business Friendly is defined as the middle ground between being too cold and impersonal and the other extreme of being too familiar. Topics include, What exactly is business friendly? Realize that every call is unique – don’t […]
Killer Words of Customer Service DVD Training Course This course features eight common phrases which are used innocently by customer service staff every day. Although these eight phrases are normally meant with good intentions, they have the distinct effect of damaging customer relationships. This program illustrates how to avoid the Killer Words and drives home […]
How To Handle The Irate Customers DVD Training Course This best selling customer service training program includes a highly effective four point plan for calming irate customers and maximizing their situation. Trainees will first learn that irate calls are nothing personal. The customer is upset at a problem, not at the CSR. This program includes […]
Communication is the act of transferring information from one person to another. While it’s simple enough to say, it’s not always easy to do. Communication is a lot more complex than the definition, which is why organizations around the country are allocating funds to teach their staff how to communicate more effectively. Harnessing the power […]