How To Manage Conflict Between Co-Workers
Conflict in the workplace is inevitable….and it’s not necessarily a bad thing. If people care about their work, they’re going...
How To Be a Terrible Team Member
Teamwork is defined as the combined actions of a group of people, especially when they are effective and efficient. Companies...
10 Essential Business Telephone Skills
A caller’s first impression of your company is formed by how well that call is handled by the person who...
STOP TELLING CUSTOMERS HOW GREAT YOU ARE… AND START SHOWING THEM!
If you’re in the business of satisfying customers, the only thing that matters is what you DO It’s almost a...
Conducting Interviews & Appraisals The Power of You
A position opens up in your company and you’re part of the interview process. This will be a brand new...
“Echo Questions” Help Get to the Heart of the Matter
A triage nurse takes a call from a patient who says, “I’m not feeling well.” A quick assessment is needed...
Sorry, that’s our policy!
Few business phrases can be as disheartening and conversation-stopping as “Sorry, that’s our policy.” Rules, regulations, and policies are there...
Ethics In The Workplace
Ethics in the workplace is a unique topic. Ethical matters normally don’t deal with issues that can be assigned a...
How To Run A Successful Meeting
You know that helpless feeling when attending a poorly organized office meeting? One with no structure or meaningful objective? Frustrating,...