Back to Basics – Good Old Common Sense Tips
By Nancy Friedman, the Telephone Doctor® Telephone Doctor Customer Service training has focused an entire career developing ways to help...
Five Ways to Get Great Customer Service This Holiday Season
By Nancy Friedman, The Telephone Doctor Tales of awful customer service are especially bothersome at this time of year. It...
6 Ways To Improve Listening Skills
by Nancy Friedman, the Telephone Doctor Do you know what the number one skill in sales and service is? I...
Five Simple Ways to Sabotage Your Business
By Nancy Friedman, Telephone Doctor There are many, many ways to sabotage your business. And, chances are, your staff is...
Killer Words of Customer Service
by Nancy Friedman, the Telephone Doctor Are You Driving Your Customers Away? A recent Telephone Doctor survey revealed these common...
Are Negotiation Skills a Lost Art?
by Nancy Friedman the Telephone Doctor If you ever trained a puppy, you learned how to negotiate. “SIT!” “Good boy.”...
Take the Telephone Doctor I.Q. Quiz
by Nancy Friedman, The Telephone Doctor Long ago a good friend once told me, “Nancy, the training your company provides...
ServiceSkills.com Tour
Carol Doesn’t Work Here Anymore
By: Nancy Friedman, The Telephone Doctor A few years ago, I interviewed and subsequently hired a woman for a position...