The Customer Experience – What is it?
by Nancy Friedman, The Telephone Doctor The other day, someone asked me, “What’s Customer Experience, Nancy?” They had not heard...
Customer Service Using Email & Chat
by Nancy Friedman, the Telephone Doctor Yes, our Telephone Doctor customer service and communication training covers this as well. This...
The Death of an Old Friend
Today we mourn the passing of a beloved old friend by the name of Common Sense who has been with...
6 Tips for Retail Service
by Nancy Friedman, the Telephone Doctor Many years ago we started out working mostly with folks who serviced customers...
It Couldn’t Be Done
by Edgar Guest Somebody said that it couldn’t be doneBut he with a chuckle repliedThat “maybe it couldn’t,” but he...
Back to Basics Customer Service Tips
By Nancy Friedman, the Telephone Doctor I’m not just a speaker on customer service. I’ve focused my entire career developing...
Essential Telephone Skills
By Nancy Friedman, The Telephone Doctor Recently a Telephone Doctor client said to me, “Nancy, congratulations. Some people take a...
Internal Customer Service
By Nancy Friedman, the Telephone Doctor It’s that time of year again. Everyone’s busy, stressed out and short of time....
Training To Improve Customer Relationships – Retail
By Nancy Friedman, the Telephone Doctor® Some retailers blame their customer service problems on their part-time help. They’re saying...