Ten Best Customer Service Skills and Techniques
By Nancy Friedman, the Telephone Doctor >>> Download our free Customer Service White Paper Here! Be a DOUBLE CHECKER. Learn to...
6 Cardinal Rules of Customer Service
By Nancy Friedman, the Telephone Doctor FACT: The best weapon for a small business against the BIG guys is Customer...
10 Things Your Customers Won’t Tell You, But We Will
By Nancy Friedman, The Telephone Doctor Most business owners know that customers will walk – take their business elsewhere if...
7 Steps to Service Recovery
By Nancy Friedman, Telephone Doctor Almost anyone who’s been in a customer service position has had the opportunity of running...
7 Steps to More Satisfied Customers
By Nancy Friedman, the Telephone Doctor Every business has one thing in common. Phone calls. Inbound or outbound…service or sales....
The 3 Biggest Service Skills Needed For Your Franchise Staff
by Nancy Friedman, The Telephone Doctor Doesn’t matter what you’re selling or providing, if you’re a franchise owner and have...
Are You Guilty?
By Nancy Friedman, the Telephone Doctor What unprofessional behavior irritates you the most when, as a consumer, you...
Five Ways to Sabotage Your Business
By Nancy Friedman, Telephone Doctor Believe it or not, there are many, many ways to sabotage your business. And, chances...
Ethics in the Workplace
Canine Conduct Was it all just a dream? Joe comes to realize that some of the ethical shortcuts he’s been...