Resources and Articles
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Customer Service Challenges: MORE Call Center Difficulties
Eight More Common Customer Service Challenges Eight MORE wrong way vignettes put your class in charge of determining what went wrong and how each customer interface should have been handled....
Learn More Customer Service Challenges: Working at a Call Center
Identify and Discuss Common Customer Service Challenges Perfect for ALL customer contact employees. Eight wrong-way vignettes put your class in charge of determining what went wrong and how each customer...
Learn More Email Policies – What Your Organization Needs to Address
Address and Establish Email Policies for your Organization E-mail has quickly become an essential part of business communications. Along with benefits come some serious pitfalls. Your team is sure to...
Learn More New Employee Orientation
Avoid Problems Before They Start! The first few weeks at a new job can be challenging and every organization has its own set of rules and procedures. The eight vignettes...
Learn More Ethics in the Workplace
Canine Conduct Was it all just a dream? Joe comes to realize that some of the ethical shortcuts he’s been taking around the office could come back to haunt him....
Learn More Customer Loyalty Training Package
This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider! Get The Works! and equip your organization with the...
Learn More Ready to Access the Updated Training?
The Telephone Doctor content your organization has trusted for years now lives on ServiceSkills. Same proven techniques. Same practical approach. Better production, expanded content, and a platform built to make training easy to manage.