Internal Customer Service
By Nancy Friedman, the Telephone Doctor It’s that time of year again. Everyone’s busy, stressed out and short of time. It can be easy to forget to thank folks. It...
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Back to Basics – Good Old Common Sense Tips
By Nancy Friedman, the Telephone Doctor® Telephone Doctor Customer Service training has focused an entire career developing ways to help companies communicate better with their customers. We’ve helped thousands. How?...
Learn More What To Say When DVD Series
Team Building, Conflict Resolution & Mentoring What To Say When Workplace Communication Training DVD Series Problems with workplace communication will lead to low productivity, high stress and stalemate between co-workers....
Learn More Customer Loyalty Training Package
This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider! Get The Works! and equip your organization with the...
Learn More 10 Quick Customer Service Reminders
by Nancy Friedman, the Telephone Doctor Doing the little things right is a key component to building a culture of service within any organization. While most formal training courses take...
Learn More How To Be A Terrible Team Member
New Training Series Available on ServiceSkills Learning Platform! Hi Friends, We’re releasing an all new online training series titled, “How To Be A Terrible Team Member.” “How To Be...
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