Resources and Articles
Stay up-to-date with the latest news on customer service strategies and trends.
Thank you FSAC
Nancy Friedman delivered an inspiring customer service keynote presentation to the Funeral Service Association of Canada in St. John’s, Newfoundland this week. Would you like information on Nancy’s Keynotes & Corporate...
Learn More How Millennials Will Change the World of Work
Corporate America isn’t prepared yet to deal with this generation’s demands as consumers and employees. Thought provoking article in National Journal http://www.nationaljournal.com/next-economy/solutions-bank/how-millennials-will-change-the-world-of-work-20140529 For management training info on this topic, please...
Learn More Crowd Favorite Telephone Doctor Returns for SEMA Education Days
By Michael Hart Nancy Friedman, the “Telephone Doctor.” Nancy Friedman, the “Telephone Doctor” and a crowd favorite at the SEMA Show, will offer her session, “Have You Asked...
Learn More Free White Paper | ROI of Customer Service Training
ServiceSkills.com Releases New White Paper Educational Resource Addresses The Return On Investment of Communication Skills Training St. Louis, MO – ServiceSkills.com, a leader in web-based communication training, announces the release...
Learn More How To Be A Terrible Team Member
New Training Series Available on ServiceSkills Learning Platform! Hi Friends, We’re releasing an all new online training series titled, “How To Be A Terrible Team Member.” “How To Be...
Learn More Ready to Access the Updated Training?
The Telephone Doctor content your organization has trusted for years now lives on ServiceSkills. Same proven techniques. Same practical approach. Better production, expanded content, and a platform built to make training easy to manage.