New Training Series Available on ServiceSkills Learning Platform! Hi Friends, We’re releasing an all new online training series titled, “How To Be A Terrible Team Member.” “How To Be A Terrible Team Member” explores nine common dysfunctional workplace behaviors which are sure to frustrate and annoy coworkers. We utilized an unscripted improv group to […]

ServiceSkills.com Releases New White Paper Educational Resource Addresses The Return On Investment of Communication Skills Training St. Louis, MO – ServiceSkills.com, a leader in web-based communication training, announces the release of a new white paper, “How Improving Communication Skills Increases Bottom Line Results.” This white paper discusses the ways communication impacts business success. Readers learn […]

By Michael Hart   Nancy Friedman, the “Telephone Doctor.”     Nancy Friedman, the “Telephone Doctor” and a crowd favorite at the SEMA Show, will offer her session, “Have You Asked Your Customer to Marry You? (Are You Really Engaged?),” twice during SEMA Education Days. Friedman spoke with SEMA about what attendees can expect from her sessions.  […]

Corporate America isn’t prepared yet to deal with this generation’s demands as consumers and employees. Thought provoking article in National Journal http://www.nationaljournal.com/next-economy/solutions-bank/how-millennials-will-change-the-world-of-work-20140529 For management training info on this topic, please learn about the “When Generations Clash” module which addresses issues related to Millennials in today’s workplace – in our What To Say When DVD series or […]

Nancy Friedman delivered an inspiring customer service keynote presentation to the Funeral Service Association of Canada in St. John’s, Newfoundland this week. Would you like information on Nancy’s Keynotes & Corporate Speaking for your next conference or corporate meeting? Customer Service Expert Nancy Friedman is one of America’s most sought after Keynote presenters on the topics of […]

An Attitude for Service DVD Training Course This powerful program helps viewers understand that a great attitude isn’t something that magically happens. Rather, it’s a choice which people make in advance about how they’re going to deal with life’s events. Key points include choosing your attitude in advance, visualizing success and resisting negative influences.  This individual […]