Resources and Articles
Stay up-to-date with the latest news on customer service strategies and trends.
Take the Telephone Doctor I.Q. Quiz
by Nancy Friedman, The Telephone Doctor Long ago a good friend once told me, “Nancy, the training your company provides is common sense that’s actually NOT very common!” There’s a...
Learn More Are Negotiation Skills a Lost Art?
by Nancy Friedman the Telephone Doctor If you ever trained a puppy, you learned how to negotiate. “SIT!” “Good boy.” “Here’s a treat.” That’s negotiation. We negotiate with our KIDS...
Learn More Killer Words of Customer Service
by Nancy Friedman, the Telephone Doctor Are You Driving Your Customers Away? A recent Telephone Doctor survey revealed these common sayings to be Killer Words of Customer Service. These Killer...
Learn More Five Simple Ways to Sabotage Your Business
By Nancy Friedman, Telephone Doctor There are many, many ways to sabotage your business. And, chances are, your staff is doing some of these now on the phone and in...
Learn More 6 Ways To Improve Listening Skills
by Nancy Friedman, the Telephone Doctor Do you know what the number one skill in sales and service is? I gave you a hint in the title. Right – listening...
Learn More Five Ways to Get Great Customer Service This Holiday Season
By Nancy Friedman, The Telephone Doctor Tales of awful customer service are especially bothersome at this time of year. It seems everyone has a story or two. The retail clerk...
Learn More Back to Basics – Good Old Common Sense Tips
By Nancy Friedman, the Telephone Doctor® Telephone Doctor Customer Service training has focused an entire career developing ways to help companies communicate better with their customers. We’ve helped thousands. How?...
Learn More 50 Shades of the Customer Service Experience
By Nancy Friedman, The Telephone Doctor Telephone Doctor Customer Service Experience Contest They come in all sizes, shapes, and colors. They are the 50 Shades of the Customer Service Experience!...
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