Resources and Articles

Stay up-to-date with the latest news on customer service strategies and trends.

5 Easy Ways To Improve The Customer Experience

By Nancy Friedman, the Telephone Doctor How do you make sure every customer’s visit turns into a fantastic Customer Experience? The kind that creates a great lasting impression? You start...

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8 Tips For Effective Email Communication

By Nancy Friedman, The Telephone Doctor A recent report estimated that over 300 billion emails are sent each day! Spam messages are jamming in-boxes across the globe and the average...

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9 Ways to Gain the Competitive Service Edge

By Nancy Friedman, The Telephone Doctor Tight economy! Reduced staff! Demanding customers! “These days it’s extra challenging to satisfy and keep customers. It’s even more important than ever because customer...

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Customer Loyalty Training Package

This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider! Get The Works! and equip your organization with the...

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Superior Customer Service Pays off for this Auto Dealer

For our Car Dealer and Retail Clients: Suggested reading from AutoNews.com – http://www.autonews.com/article/20140512/RETAIL07/305129963/matick-chevrolet-says-hello-to-customers-hello-to-sales# Explore our web-based customer service learning portal ServiceSkills.com. Request your free demo here.

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Management Development Training Courses

Give your supervisors and managers the tools they need to succeed! Many organizations promote managers and supervisors based on strong performance in previous jobs. But too often the skills...

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Communication Skills eLearning

How about a free demo code to experience ServiceSkills yourself? ServiceSkills empowers your team with the tools to master these communication concepts: 4 steps to handle & diffuse angry, upset and...

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Telephone Doctor Supports Wounded Warrior Project

A donation was made today to one of our favorite causes, The Wounded Warrior Project. This gift was made in honor of our staff and we invite all customers...

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How Millennials Will Change the World of Work

Corporate America isn’t prepared yet to deal with this generation’s demands as consumers and employees. Thought provoking article in National Journal http://www.nationaljournal.com/next-economy/solutions-bank/how-millennials-will-change-the-world-of-work-20140529 For management training info on this topic, please...

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