ROI From Customer Service Training
by Jared Grafman Investing in customer service training is one of the best ways to increase customer retention. And, loyal...
Latest news from Telephone Doctor
by Jared Grafman Investing in customer service training is one of the best ways to increase customer retention. And, loyal...
Corporate America isn’t prepared yet to deal with this generation’s demands as consumers and employees. Thought provoking article in National...
A donation was made today to one of our favorite causes, The Wounded Warrior Project. This gift was made...
How about a free demo code to experience ServiceSkills yourself? ServiceSkills empowers your team with the tools to master these communication...
Give your supervisors and managers the tools they need to succeed! Many organizations promote managers and supervisors based on...
For our Car Dealer and Retail Clients: Suggested reading from AutoNews.com – http://www.autonews.com/article/20140512/RETAIL07/305129963/matick-chevrolet-says-hello-to-customers-hello-to-sales# Explore our web-based customer service learning portal...
This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service...
By Nancy Friedman, The Telephone Doctor Tight economy! Reduced staff! Demanding customers! “These days it’s extra challenging to satisfy and...
By Nancy Friedman, The Telephone Doctor A recent report estimated that over 300 billion emails are sent each day! Spam...
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