6 Ways To Improve Listening Skills
by Nancy Friedman Do you know what the number one skill in sales and service is? I gave you a hint in the title. Listening skills. Doesn’t everyone know how...
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ServiceSkills.com: Soft Skills Training For Bottom Line Results
ServiceSkills.com is an affordable and effective online learning platform which empowers your staff with the human relationship skills needed to raise service levels, improve teamwork & manage more effectively....
Learn More Team Building, Conflict Resolution & Mentoring
Workplace communication challenges can lead to stress and dysfunction in the office. Knowing how to navigate such issues is critical. What To Say When DVD Training Series. Human Resource expert...
Learn More Free Customer Service eBook
Dealing with customers requires a specific mentality and skill set. Equipping your staff with the proper tools to best navigate service situations will raise customer satisfaction levels, lower employee stress and improve bottom line...
Learn More Customer Service vs. Common Sense?
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training We’ve all heard the saying: “Hey, customer service is just plain old common sense.” But then we...
Learn More How To Handle The Irate Customer
by Nancy Friedman When you or a team member face a challenging customer complaint, often times, that complaint is more about validating the customer’s emotions than the actual problem. Angry...
Learn More Email Apocalypse or the “Reply-to-all” click
Everyone has had the experience where they meant to send a private response to someone in a group email, but accidentally hit “reply-to-all.” If we were lucky, it was a...
Learn More Tell Em What You CAN Do
One of the most abrupt and shocking forbidden phrases you can say to a customer is, “We can’t do that.” These words close the door on the customer’s request as...
Learn More How To Run A Successful Meeting
You know that helpless feeling when attending a poorly organized office meeting? One with no structure or meaningful objective? Frustrating, isn’t it? Meetings are so unpopular that one recent poll...
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The Telephone Doctor content your organization has trusted for years now lives on ServiceSkills. Same proven techniques. Same practical approach. Better production, expanded content, and a platform built to make training easy to manage.