How about a free demo code to experience ServiceSkills yourself? ServiceSkills empowers your team with the tools to master these communication concepts: 4 steps to handle & diffuse angry, upset and irate customers Recognize & capture cross-selling opportunities Business communication for phone, email, face-to-face & chat How the power of attitude helps resolve challenging situations Essential […]

  Give your supervisors and managers the tools they need to succeed! Many organizations promote managers and supervisors based on strong performance in previous jobs. But too often the skills necessary to operate effectively at the management level don’t come naturally. Succeeding in a leadership position can be complex and tricky. We can help. The […]

This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider! Get The Works! and equip your organization with the skills & strategies to increase customer loyalty, reduce client attrition, improve teamwork and manage more effectively. A turnkey employee development training library.  This powerful collection contains […]

Team Building, Conflict Resolution & Mentoring What To Say When Workplace Communication Training DVD Series Problems with workplace communication will lead to low productivity, high stress and stalemate between co-workers. Apathy or the status quo isn’t an effective strategy. Introducing the What To Say When Workplace Communication Training DVD Series. Human Resource expert Hugh Murray […]

by Nancy Friedman the Telephone Doctor If you ever trained a puppy, you learned how to negotiate. “SIT!” “Good boy.” “Here’s a treat.” That’s negotiation. We negotiate with our KIDS every day. “If /when you finish your veggies, you can have the ice cream.” That’s negotiation. And what about our spouses? “Honey, if I go […]

Canine Conduct Was it all just a dream? Joe comes to realize that some of the ethical shortcuts he’s been taking around the office could come back to haunt him. It’s time to raise his level of integrity. Suggested Topic Applications: Staff Meetings Team Building Internal Service Managing Change Ethics & Integrity Running Time: 3 […]

A.I.M. for Development: Setting Personal Development Objectives that Work Are your annual reviews and development meetings as effective as they should be? Too often, personal development plans can be regarded as nothing more than a chore by many managers…..an exercise in putting meaningless objectives down on some form.  This powerful DVD-based course will change all […]

Coaching: The Power of Questions Coaching is a large and complex subject. But at its heart lies effective questioning skills. This program provides your managers with practical illustrations of how to use questions to help people think through a problem or a task for themselves. If it is a manager’s intention to coach the other […]