The Service Mentality
A Mindset for Serving Customers Skills and techniques are important in providing excellent service to customers, but they aren’t the...
Training ROI
Training and the infinite return on investment by Seth Godin (distributed with permission) Training pays. Sometimes, it’s easy to underestimate just how...
How To Be A Terrible Team Member
New Training Series Available on ServiceSkills Learning Platform! Hi Friends, We’re releasing an all new online training series titled,...
Tell Em What You CAN Do
One of the most abrupt and shocking forbidden phrases you can say to a customer is, “We can’t do that.”...
Email Apocalypse or the “Reply-to-all” click
Everyone has had the experience where they meant to send a private response to someone in a group email, but...
Customer Service vs. Common Sense?
By Nancy Friedman, Keynote Speaker, Customer Service Expert, President of Telephone Doctor Customer Service Training We’ve all heard the saying:...
Free Customer Service eBook
Dealing with customers requires a specific mentality and skill set. Equipping your staff with the proper tools to best navigate service situations will...
Team Building, Conflict Resolution & Mentoring
Workplace communication challenges can lead to stress and dysfunction in the office. Knowing how to navigate such issues is critical....
ServiceSkills.com: Soft Skills Training For Bottom Line Results
ServiceSkills.com is an affordable and effective online learning platform which empowers your staff with the human relationship skills needed...