Resources and Articles
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Sorry, that’s our policy!
Few business phrases can be as disheartening and conversation-stopping as “Sorry, that’s our policy.” Rules, regulations, and policies are there for a reason, and ideally, your team members will provide...
Learn More How To Be A Terrible Team Member
New Training Series Available on ServiceSkills Learning Platform! Hi Friends, We’re releasing an all new online training series titled, “How To Be A Terrible Team Member.” “How To Be...
Learn More “Echo Questions” Help Get to the Heart of the Matter
A triage nurse takes a call from a patient who says, “I’m not feeling well.” A quick assessment is needed to determine the next step for this patient. This person...
Learn More Conducting Interviews & Appraisals The Power of You
A position opens up in your company and you’re part of the interview process. This will be a brand new experience for some interviewers and a repeat performance for others....
Learn More Training ROI
Training and the infinite return on investment by Seth Godin (distributed with permission) Training pays. Sometimes, it’s easy to underestimate just how much it pays. Consider an employee who is going to...
Learn More The Service Mentality
A Mindset for Serving Customers Skills and techniques are important in providing excellent service to customers, but they aren’t the only keys to success. Leading organizations have identified seven traits...
Learn More STOP TELLING CUSTOMERS HOW GREAT YOU ARE… AND START SHOWING THEM!
If you’re in the business of satisfying customers, the only thing that matters is what you DO It’s almost a cliche to see and hear organizations advertise to prospective customers...
Learn More 10 Essential Business Telephone Skills
A caller’s first impression of your company is formed by how well that call is handled by the person who answers it. You are a “Welcoming Committee of One” for...
Learn More How To Be a Terrible Team Member
Teamwork is defined as the combined actions of a group of people, especially when they are effective and efficient. Companies thriving in today’s economy all share one thing in common:...
Learn More Ready to Access the Updated Training?
The Telephone Doctor content your organization has trusted for years now lives on ServiceSkills. Same proven techniques. Same practical approach. Better production, expanded content, and a platform built to make training easy to manage.