Resources and Articles
Stay up-to-date with the latest news on customer service strategies and trends.
Build Great Customer Service Into Your Business
Try to create a “customer-service culture” of knowledge, communication, purpose and empathy in your business. With exceptional customer service, your profits will increase. Five tips from Entrepreneur.com. http://www.entrepreneur.com/article/233553# >>> Would you like...
Learn More Telephone Doctor Supports Wounded Warrior Project
A donation was made today to one of our favorite causes, The Wounded Warrior Project. This gift was made in honor of our staff and we invite all customers...
Learn More How Millennials Will Change the World of Work
Corporate America isn’t prepared yet to deal with this generation’s demands as consumers and employees. Thought provoking article in National Journal http://www.nationaljournal.com/next-economy/solutions-bank/how-millennials-will-change-the-world-of-work-20140529 For management training info on this topic, please...
Learn More ROI From Customer Service Training
by Jared Grafman Investing in customer service training is one of the best ways to increase customer retention. And, loyal customers generate more revenue than new shoppers. That’s what recent...
Learn More Customer Service in the 21st Century
by Pamela Walters Every company gets excited about “making the sale.” A lot of time and expertise go into identifying prospects, assessing needs, pitching ideas and influencing outcomes. Companies celebrate when...
Learn More Shopping Habits of the Millennial Generation
by Jared Grafman The vast majority of music and news businesses failed to adapt with the Millennial generation. As a result, the two industries are still, today, rebuilding essentially from...
Learn More Customers with Complaints……
McDonalds Corporation has found that only 5% of customers with complaints contact customer service departments. Compare this to the 45% who speak with an employee immediately, and it becomes clear that front-line...
Learn More Memos from the Chairman – Ace Greenberg
Many years ago, Alan (Ace) Greenberg sent me a complimentary autographed copy of his new book,Memos from the Chairman. I was curious as to why he would do that –...
Learn More Tips To Improve Customer Service
If you can train your customer service representatives to substitute five common forbidden sentences with positive, smart replacements, they’ll turn disgruntled customers into satisfied clients. For instance, one forbidden response...
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