New Training Series Available on ServiceSkills Learning Platform! Hi Friends, We’re releasing an all new online training series titled, “How To Be A Terrible Team Member.” “How To Be A Terrible Team Member” explores nine common dysfunctional workplace behaviors which are sure to frustrate and annoy coworkers. We utilized an unscripted improv group to […]

You know that helpless feeling when attending a poorly organized office meeting?  One with no structure or meaningful objective?  Frustrating, isn’t it? Meetings are so unpopular that one recent poll showed that about half of the people surveyed admitted they’d rather stand in line at the DMV than sit through another meeting. Meetings are seen […]

Many years ago, Alan (Ace) Greenberg sent me a complimentary autographed copy of his new book,Memos from the Chairman. I was curious as to why he would do that – having never met him… but his note was paper clipped to a page which explained why he did. The page he paperclipped was an article […]

This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider! Get The Works! and equip your organization with the skills & strategies to increase customer loyalty, reduce client attrition, improve teamwork and manage more effectively. A turnkey employee development training library.  This powerful collection contains […]

Team Building, Conflict Resolution & Mentoring What To Say When Workplace Communication Training DVD Series Problems with workplace communication will lead to low productivity, high stress and stalemate between co-workers. Apathy or the status quo isn’t an effective strategy. Introducing the What To Say When Workplace Communication Training DVD Series. Human Resource expert Hugh Murray […]

By Nancy Friedman, the Telephone Doctor　 It’s that time of year again. Everyone’s busy, stressed out and short of time. It can be easy to forget to thank folks. It shouldn’t be. However, sadly, it is. We can usually remember to thank our customers. And we probably don’t have any trouble thanking family. However there […]