Resources and Articles

Stay up-to-date with the latest news on customer service strategies and trends.

Six Cardinal Rules of Customer Service

Six Cardinal Rules of Customer Service DVD Training Course Learners will be introduced to the men and women responsible for originating some of the worst customer service habits which plague...

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Listening Skills

Listening Skills DVD Training Course Listening is a critical component when determining the needs of your customer. Doesn’t everyone listen? Hearing is a physical process but listening requires mental involvement....

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8 Tips For Effective Email Communication

By Nancy Friedman, The Telephone Doctor A recent report estimated that over 300 billion emails are sent each day! Spam messages are jamming in-boxes across the globe and the average...

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What To Say When DVD Series

Team Building, Conflict Resolution & Mentoring What To Say When Workplace Communication Training DVD Series Problems with workplace communication will lead to low productivity, high stress and stalemate between co-workers....

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Customer Loyalty Training Package

This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider! Get The Works! and equip your organization with the...

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Download Our Customer Service eBook

Dealing with customers requires a specific mentality and skill set. Equipping your staff with the proper tools to best navigate service situations will raise customer satisfaction levels, lower employee stress and improve bottom line...

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Management Development Training Courses

Give your supervisors and managers the tools they need to succeed! Many organizations promote managers and supervisors based on strong performance in previous jobs. But too often the skills...

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Communication Skills eLearning

How about a free demo code to experience ServiceSkills yourself? ServiceSkills empowers your team with the tools to master these communication concepts: 4 steps to handle & diffuse angry, upset and...

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ROI From Customer Service Training

by Jared Grafman Investing in customer service training is one of the best ways to increase customer retention. And, loyal customers generate more revenue than new shoppers. That’s what recent...

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