Resources and Articles
Stay up-to-date with the latest news on customer service strategies and trends.
Customer Service Using Email & Chat
by Nancy Friedman, the Telephone Doctor Yes, our Telephone Doctor customer service and communication training covers this as well. This subject gets covered a lot; however, we want to reiterate...
Learn More What To Say When DVD Series
Team Building, Conflict Resolution & Mentoring What To Say When Workplace Communication Training DVD Series Problems with workplace communication will lead to low productivity, high stress and stalemate between co-workers....
Learn More Customer Loyalty Training Package
This instant customer service, team building, conflict resolution, leadership and communication training library will make your organization a world-class service provider! Get The Works! and equip your organization with the...
Learn More Management Development Training Courses
Give your supervisors and managers the tools they need to succeed! Many organizations promote managers and supervisors based on strong performance in previous jobs. But too often the skills...
Learn More Communication Skills eLearning
How about a free demo code to experience ServiceSkills yourself? ServiceSkills empowers your team with the tools to master these communication concepts: 4 steps to handle & diffuse angry, upset and...
Learn More How Millennials Will Change the World of Work
Corporate America isn’t prepared yet to deal with this generation’s demands as consumers and employees. Thought provoking article in National Journal http://www.nationaljournal.com/next-economy/solutions-bank/how-millennials-will-change-the-world-of-work-20140529 For management training info on this topic, please...
Learn More Shopping Habits of the Millennial Generation
by Jared Grafman The vast majority of music and news businesses failed to adapt with the Millennial generation. As a result, the two industries are still, today, rebuilding essentially from...
Learn More Memos from the Chairman – Ace Greenberg
Many years ago, Alan (Ace) Greenberg sent me a complimentary autographed copy of his new book,Memos from the Chairman. I was curious as to why he would do that –...
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