Resources and Articles

Stay up-to-date with the latest news on customer service strategies and trends.

Six Cardinal Rules of Customer Service

Six Cardinal Rules of Customer Service DVD Training Course Learners will be introduced to the men and women responsible for originating some of the worst customer service habits which plague...

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Five Forbidden Phrases® of Customer Service

Five Forbidden Phrases® of Customer Service DVD Training Course Our all time best seller! Don’t tell customers what you can’t do, tell them what you can do. Your staff will learn...

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Killer Words of Customer Service

by Nancy Friedman, the Telephone Doctor Are You Driving Your Customers Away? A recent Telephone Doctor survey revealed these common sayings to be Killer Words of Customer Service. These Killer...

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6 Ways To Improve Listening Skills

by Nancy Friedman, the Telephone Doctor Do you know what the number one skill in sales and service is? I gave you a hint in the title. Right – listening...

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5 Easy Ways To Improve The Customer Experience

By Nancy Friedman, the Telephone Doctor How do you make sure every customer’s visit turns into a fantastic Customer Experience? The kind that creates a great lasting impression? You start...

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10 Quick Customer Service Reminders

by Nancy Friedman, the Telephone Doctor Doing the little things right is a key component to building a culture of service within any organization. While most formal training courses take...

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Download Our Customer Service eBook

Dealing with customers requires a specific mentality and skill set. Equipping your staff with the proper tools to best navigate service situations will raise customer satisfaction levels, lower employee stress and improve bottom line...

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Free White Paper | ROI of Customer Service Training

ServiceSkills.com Releases New White Paper Educational Resource Addresses The Return On Investment of Communication Skills Training St. Louis, MO – ServiceSkills.com, a leader in web-based communication training, announces the release...

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