Resources and Articles

Stay up-to-date with the latest news on customer service strategies and trends.

Six Cardinal Rules of Customer Service

Six Cardinal Rules of Customer Service DVD Training Course Learners will be introduced to the men and women responsible for originating some of the worst customer service habits which plague...

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Listening Skills

Listening Skills DVD Training Course Listening is a critical component when determining the needs of your customer. Doesn’t everyone listen? Hearing is a physical process but listening requires mental involvement....

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Service Mentality

The Service Mentality DVD Training Course Why is it that some people seem like ‘naturals’ when it comes to providing great service? This program identifies and highlights the basic characteristics...

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ServiceSkills.com Tour

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6 Ways To Improve Listening Skills

by Nancy Friedman, the Telephone Doctor Do you know what the number one skill in sales and service is? I gave you a hint in the title. Right – listening...

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Back to Basics – Good Old Common Sense Tips

By Nancy Friedman, the Telephone Doctor® Telephone Doctor Customer Service training has focused an entire career developing ways to help companies communicate better with their customers. We’ve helped thousands. How?...

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5 Easy Ways To Improve The Customer Experience

By Nancy Friedman, the Telephone Doctor How do you make sure every customer’s visit turns into a fantastic Customer Experience? The kind that creates a great lasting impression? You start...

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Free White Paper | ROI of Customer Service Training

ServiceSkills.com Releases New White Paper Educational Resource Addresses The Return On Investment of Communication Skills Training St. Louis, MO – ServiceSkills.com, a leader in web-based communication training, announces the release...

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6 Ways To Improve Listening Skills

by Nancy Friedman Do you know what the number one skill in sales and service is? I gave you a hint in the title. Listening skills. Doesn’t everyone know how...

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