Workplace communication challenges can lead to stress and dysfunction in the office. Knowing how to navigate such issues is critical....
ServiceSkills.com is an affordable and effective online learning platform which empowers your staff with the human relationship skills needed...
by Nancy Friedman Do you know what the number one skill in sales and service is? I gave you a...
by Nancy Friedman If your job includes handling unhappy, irate customers, you’ve got your work cut out for you. Team members...
Every team member should understand the difference between a feature and a benefit. An easy way to remember the distinction...
by Nancy Friedman, the Telephone Doctor Unfortunately, conflict between human beings is about as old as life itself. Is there...
by Nancy Friedman If you spend time in a customer facing position there’s a high probability you’ll encounter customers who...
With the addition of our new Email Training Series, we’ve just updated the two minute video tour of ServiceSkills.com, our...
ServiceSkills.com Releases New White Paper Educational Resource Addresses The Return On Investment of Communication Skills Training St. Louis, MO –...
Give your team the tools to master these communication concepts:
- 4 steps to handle & defuse angry, upset and irate customers
- Recognize & capture cross-selling opportunities
- How to compose an effective customer service email
- Business communication for phone, email, face-to-face & chat
- How the power of attitude helps resolve challenging situations
- Essential office etiquette & workplace manners strategies
- Effectively managing differences between the generations
- Replacing Five Forbidden Phrases® w/ Positive Alternatives
- Best practices for email subject lines and address fields
- Handling ethical dilemmas the moment they appear
- The six cardinal rules of customer retention and loyalty
- The importance of delivering Business Friendly℠ service
- How to respect & communicate effectively with co-workers
- Contrasts between passive, average & proactive service
- 6 ways to improve listening skills and deliver better service
- The personal philosophies of six service superstars
- How service after the sale builds customers for life
- When to use open-ended, closed-ended, probing & echo questions
- Deploying the Power of You during interviews & appraisals
- Why bringing an ‘observable level of enthusiasm’ is so important
- The distinction between features and benefits
- To be truly sensitive and empathetic to customer needs
- Management skills to better lead, coach and mentor others
- How to conduct more effective & engaging meetings
- Avoiding weak, wimpy words in business communication
- The relationship between internal & external customer service
- plus hundreds more skills, strategies & techniques!