Resources and Articles
Stay up-to-date with the latest news on customer service strategies and trends.
Killer Words of Customer Service
by Nancy Friedman, the Telephone Doctor Are You Driving Your Customers Away? A recent Telephone Doctor survey revealed these common sayings to be Killer Words of Customer Service. These Killer...
Learn More 6 Ways To Improve Listening Skills
by Nancy Friedman, the Telephone Doctor Do you know what the number one skill in sales and service is? I gave you a hint in the title. Right – listening...
Learn More 5 Easy Ways To Improve The Customer Experience
By Nancy Friedman, the Telephone Doctor How do you make sure every customer’s visit turns into a fantastic Customer Experience? The kind that creates a great lasting impression? You start...
Learn More 10 Quick Customer Service Reminders
by Nancy Friedman, the Telephone Doctor Doing the little things right is a key component to building a culture of service within any organization. While most formal training courses take...
Learn More Download Our Customer Service eBook
Dealing with customers requires a specific mentality and skill set. Equipping your staff with the proper tools to best navigate service situations will raise customer satisfaction levels, lower employee stress and improve bottom line...
Learn More Free White Paper | ROI of Customer Service Training
ServiceSkills.com Releases New White Paper Educational Resource Addresses The Return On Investment of Communication Skills Training St. Louis, MO – ServiceSkills.com, a leader in web-based communication training, announces the release...
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The Telephone Doctor content your organization has trusted for years now lives on ServiceSkills. Same proven techniques. Same practical approach. Better production, expanded content, and a platform built to make training easy to manage.