Resources and Articles

Stay up-to-date with the latest news on customer service strategies and trends.

Killer Words Of Customer Service

Killer Words of Customer Service DVD Training Course This course features eight common phrases which are used innocently by customer service staff every day. Although these eight phrases are normally...

Learn More

Setting Performance Objectives

Learn More

Coaching Questions

Learn More

Setting Personal Development Goals

Learn More

Email Policies – What Your Organization Needs to Address

Address and Establish Email Policies for your Organization E-mail has quickly become an essential part of business communications. Along with benefits come some serious pitfalls. Your team is sure to...

Learn More

New Employee Orientation

Avoid Problems Before They Start! The first few weeks at a new job can be challenging and every organization has its own set of rules and procedures. The eight vignettes...

Learn More

Five Ways to Sabotage Your Business

By Nancy Friedman, Telephone Doctor　 Believe it or not, there are many, many ways to sabotage your business. And, chances are, your staff is doing some of these now, without...

Learn More

The 3 Biggest Service Skills Needed For Your Franchise Staff

by Nancy Friedman, The Telephone Doctor Doesn’t matter what you’re selling or providing, if you’re a franchise owner and have a staff you have the same concerns. How do we...

Learn More

Internal Customer Service

By Nancy Friedman, the Telephone Doctor　 It’s that time of year again. Everyone’s busy, stressed out and short of time. It can be easy to forget to thank folks. It...

Learn More

1
2
3
Next »

Ready to Access the Updated Training?

The Telephone Doctor content your organization has trusted for years now lives on ServiceSkills. Same proven techniques. Same practical approach. Better production, expanded content, and a platform built to make training easy to manage.

Visit ServiceSkills Schedule a Demo