Resources and Articles
Stay up-to-date with the latest news on customer service strategies and trends.
How To Manage Conflict Between Co-Workers
Conflict in the workplace is inevitable….and it’s not necessarily a bad thing. If people care about their work, they’re going to get emotional on the job from time to time....
Learn More Exploring the Rudeness Matrix
Rude behavior is the enemy of good customer service. It hurts interactions with both external customers and internal customers: your co-workers. Research tells us that almost half of the people surveyed...
Learn More Six Ways to Influencing the Interaction
The goal of every customer interaction is to have a positive outcome, keep the customer’s business, and have them tell others about their great experience. As a customer facing team...
Learn More What I Learned From My Appearances On Regis And Oprah
Today’s post is first in a two-part series with Nancy Friedman, speaker, author, customer service expert and president of “the Telephone Doctor,” from St. Louis, Mo. As her own PR representative...
Learn More Is the Customer Always Right?
“The customer is always right” is an instructive saying that directs those dealing with the public to make customer satisfaction one of their highest priorities. This can be difficult when a...
Learn More Resolving Personality Clashes At Work
Effective teamwork is critically important for excelling in a highly competitive marketplace. Dysfunctional teams are bad for business. Not getting along with a team member at work is unpleasant for...
Learn More Handling Team Members Who Waste Time Online
Wasting time online is one of the primary ways workers can drain productivity from your team. Some employees kill time mindlessly surfing the Web throughout the work day. Others do...
Learn More How To Handle Irate Customers
Irate, rude, unhappy and sometimes abrasive customers can drain you emotionally. Do any of these challenging customer interactions sound familiar? “The information you sent me is wrong! What’s the matter...
Learn More How To Write Effective Business Emails
Writing is part of almost everyone’s work day. It’s a task that is harder for some and easier for others, but everyone can improve their business writing skills. Proficient writing...
Learn More Ready to Access the Updated Training?
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