Resources and Articles

Stay up-to-date with the latest news on customer service strategies and trends.

How to Handle the Irate Customer

How To Handle The Irate Customers DVD Training Course This best selling customer service training program includes a highly effective four point plan for calming irate customers and maximizing their...

Learn More

Killer Words Of Customer Service

Killer Words of Customer Service DVD Training Course This course features eight common phrases which are used innocently by customer service staff every day. Although these eight phrases are normally...

Learn More

Proactive Customer Service

Learn More

Six Cardinal Rules of Customer Service

Learn More

Five Forbidden Phrases® of Customer Service

Learn More

Service Mentality

Learn More

Setting Performance Objectives

Learn More

Behavior-based Interviewing

A Question of Evidence: The Behavior-Based Interview It’s a fact. Some candidates shine at the interview but don’t work out on the job. Interviewers can easily be impressed by a...

Learn More

Customer Service Challenges: MORE Call Center Difficulties

Eight More Common Customer Service Challenges Eight MORE wrong way vignettes put your class in charge of determining what went wrong and how each customer interface should have been handled....

Learn More

1
2
3
Next »

Ready to Access the Updated Training?

The Telephone Doctor content your organization has trusted for years now lives on ServiceSkills. Same proven techniques. Same practical approach. Better production, expanded content, and a platform built to make training easy to manage.

Visit ServiceSkills Schedule a Demo