Resources and Articles
Stay up-to-date with the latest news on customer service strategies and trends.
Communication Skills Improve Bottom Line Results
Communication is the act of transferring information from one person to another. While it’s simple enough to say, it’s not always easy to do. Communication is a lot more complex...
Learn More How to Handle the Irate Customer
How To Handle The Irate Customers DVD Training Course This best selling customer service training program includes a highly effective four point plan for calming irate customers and maximizing their...
Learn More Killer Words Of Customer Service
Killer Words of Customer Service DVD Training Course This course features eight common phrases which are used innocently by customer service staff every day. Although these eight phrases are normally...
Learn More Business Friendly Customer Service
Business Friendly Customer Service DVD Training Course This course helps customer relationship professionals to become more Business Friendly. Business Friendly is defined as the middle ground between being too cold...
Learn More An Attitude for Service
An Attitude for Service DVD Training Course This powerful program helps viewers understand that a great attitude isn’t something that magically happens. Rather, it’s a choice which people make in...
Learn More Six Steps to Service Recovery
Service Recovery DVD Training Course Offering great service is usually easy when things are going well. But you don’t learn about an organization’s service character until something goes wrong. In...
Learn More Essential Telephone Skills
Essential Telephone Skills DVD Training Course Addresses ten simple yet crucial skills which form the very foundation for delivering exceptional customer service on the phone. Topics include answering a business...
Learn More Proactive Customer Service
Proactive Customer Service DVD Training Course There are basically three levels of service in the world. Do your customer contact employees deliver passive, average, or proactive service to your customers?...
Learn More Six Cardinal Rules of Customer Service
Six Cardinal Rules of Customer Service DVD Training Course Learners will be introduced to the men and women responsible for originating some of the worst customer service habits which plague...
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